Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: 27 August 2026

Pretty Savage currently delivers within South Africa using available courier and collection services.

Delivery charges and available delivery options are shown before checkout.

READY-STOCK ORDERS

Ready-stock products are ordinarily processed within 1–2 business days, excluding weekends and South African public holidays.

Courier delivery estimates begin once the parcel has been dispatched.

PRE-ORDER & EMBROIDERED-TO-ORDER PRODUCTS

Products marked Pre-Order, Limited Production or Embroidered to Order are not immediately available for dispatch.

The estimated production or fulfilment period will be stated on the relevant product page or otherwise communicated before purchase.

By placing an order, the customer agrees to the production period disclosed for that product.

Once production has been completed, the normal courier delivery period begins.

Where applicable legislation requires an order to be completed within a particular period unless another period has been agreed, the agreed pre-order period displayed before purchase will apply.

If Pretty Savage becomes unable to fulfil an order within the agreed period, we will communicate with the affected customer and provide the options required by applicable law.

DELIVERY OPTIONS

Pargo Pickup Point — R70

Customers may select from available Pargo collection points displayed during checkout based on their delivery location.

The customer will receive the applicable collection notification once the parcel is ready for collection.

Pargo Home Delivery — R100

Estimated courier delivery period:

3–5 business days after dispatch.

Express Door Delivery — R150

Estimated courier delivery period:

1–3 business days after dispatch.

Express delivery accelerates the courier portion of the order only.

Selecting Express Delivery does not reduce or bypass the advertised production period for a pre-order or embroidered-to-order product.

DELIVERY RATES

Delivery rates may be updated from time to time.

The delivery fee displayed and accepted during checkout will apply to that particular order.

TRACKING

Tracking details will be provided once available.

Customers are responsible for monitoring tracking notifications and, where applicable, collecting a parcel from the nominated pickup location within the period permitted by the delivery provider.

DELIVERY INFORMATION

Customers must provide complete and accurate:

  • Recipient name
  • Delivery address or selected collection point
  • Mobile number
  • Email address

Please check these details before completing checkout.

Pretty Savage cannot guarantee that an address can be amended after a parcel has entered fulfilment or been dispatched.

Where a parcel must be redirected or resent because the customer supplied incorrect information, an additional reasonable delivery charge may apply.

DELIVERY DELAYS

Delivery estimates are provided in good faith.

Delays may occasionally occur because of circumstances such as:

  • Courier network disruption
  • Severe weather
  • Strikes
  • Road or transport interruptions
  • Public holidays
  • High-volume trading periods
  • Technical disruption
  • Other circumstances beyond Pretty Savage's reasonable control

Where a material problem affects an order, Pretty Savage will take reasonable steps to assist the customer and communicate available information.

Nothing in this section limits any statutory delivery rights.

MIXED ORDERS

Where an order contains both ready-stock and pre-order products, the full order may be dispatched together once all products are ready.

If separate delivery is requested and available, an additional delivery charge may apply.

UNDELIVERABLE OR UNCOLLECTED PARCELS

If a parcel is returned to Pretty Savage because:

  • An incorrect address was provided;
  • Delivery was repeatedly unsuccessful;
  • A pickup parcel was not collected; or
  • The customer could not be contacted,

Pretty Savage will contact the customer regarding re-delivery.

A reasonable additional delivery charge may apply where the failed delivery was not caused by Pretty Savage.

CONTACT

For delivery enquiries:

Email: hello@prettysavage.co.za
Telephone / WhatsApp: 072 725 0908

Please include your order number when contacting us.